Cancellation and Returns 

Non Faulty Products 

6. At Cliffe House Organics we hope you're really happy with your order, however we accept returns within 14 days provided the products are unused and are in their original condition in the original packaging. In these circumstances we offer an exchange (excluding postage cost) or a full refund (less the original delivery cost) within 30 days. Original condition means that there are no marks on the product and it has been used, damaged and the product is in a re-saleable condition. 

7. If you bought the product from one of our stockists please contact them directly.

8. Products given as a gift can only be returned by the original purchaser. 

9. When returning goods which you brought using a discount or offer we adjust the refund accordingly.

10. Please email quoting your order number and the reason for the return before sending anything back to us and we will happily assist you.

11. If you choose to return or exchange an item that is not damaged/faulty then unfortunately you will need to pay for the cost of postage. As we cannot be held responsible for items lost or damaged in transit we advise you to wrap the products securely and provide proof of postage. If you need any assistance please email

Faulty Products/Other rights to return 

12. In accordance with your statutory rights, you may return products where there has been an error in the price or they are not as described or the product is faulty (unfit for purpose or unsatisfactory quality) 

13. Every order is carefully checked and packed by our team onsite but if you do receive an item that is faulty or has been damaged in transit please email us at as soon as possible so that we can put everything right. We will refund a faulty product within 30 days of contact and refund the payment within 30 days.