Returns

Cancellation and Returns

Non Faulty Products

6. At Cliffe House Organics we hope you're really happy with your order, however we accept returns within 14 days provided the products are unused and are in their original condition in the original packaging. In these circumstances we offer an exchange (excluding postage cost) or a full refund (less the original delivery cost) within 30 days. Original condition means that there are no marks on the product and it has been used, damaged and the product is in a re-saleable condition.

7. If you bought the product from one of our stockists please contact them directly.

8. Products given as a gift can only be returned by the original purchaser.

9. When returning goods which you brought using a discount or offer we adjust the refund accordingly.

10. Please email info@cliffehouseorganics.com quoting your order number and the reason for the return before sending anything back to us and we will happily assist you.

11. If you choose to return or exchange an item that is not damaged/faulty then unfortunately you will need to pay for the cost of postage. As we cannot be held responsible for items lost or damaged in transit we advise you to wrap the products securely and provide proof of postage. If you need any assistance please email info@cliffehouseorganics.com

Faulty Products/Other rights to return

12. In accordance with your statutory rights, you may return products where there has been an error in the price or they are not as described or the product is faulty (unfit for purpose or unsatisfactory quality)

13. Every order is carefully checked and packed by our team onsite but if you do receive an item that is faulty or has been damaged in transit please email us at info@cliffehouseorganics.com as soon as possible so that we can put everything right. We will refund a faulty product within 30 days of contact and refund the payment within 30 days.

Ylang Ylang

Its aroma is sweet and floral, with slight herbaceous undertones. It's a popular choice for aromatherapy and massage, due to its ability to produce a calming, tranquilising effect. It is also known to help with anxiety, depression, and stress relief, and can enhance feelings of confidence, euphoria, and joy.

Neroli Oil

Renowned for its uplifting and calming properties, Neroli Light is commonly used in aromatherapy to promote emotional balance, reduce stress, and create a serene atmosphere. It also provides gentle skincare benefits, helping to soothe irritated skin and promote a healthy, radiant complexion. This 'light' blend captures the same enchanting aroma as pure neroli oil, offering a luxurious sensory experience.

Cold Press Lemon

This exceptional citrus oil is meticulously wild-harvested, extracted from the bountiful Lemon peels that flourish in the Italian countryside. Bursting with the invigorating aroma and flavor of freshly harvested Lemons, this oil is a treasure trove of vitamins A, B, and C, making it a sought-after ingredient not only in cosmetics but also in culinary creations.

With an impressive Limonene content of approximately 70%, this oil has a rich history as a superfood and has been cherished for centuries as both a culinary delight and a potent remedy for infectious diseases. Its detoxifying properties and versatility make it a cherished addition to your aromatic and wellness experiences. Elevate your formulations with the radiant essence of Sicilian Lemon Peel Essential Oil, where nature's abundance meets the art of well-being.

Lavender Oil

A botanical treasure derived from the splendid Lavender plant, with vibrant blue blossoms cultivated in the sun-kissed fields of Spain. Unlike its Mediterranean counterparts, Spanish steam-distilled Spike Lavender boasts a bolder and more robust aromatic profile.

This exceptional oil finds its place in a diverse range of products, primarily serving as a fragrant ingredient.

Patchouli Oil

Patchouli Essential Oil is steam-distilled from carefully dried patchouli leaves to preserve its signature deep, earthy, and subtly sweet aroma. Revered in perfumery, aromatherapy, and skincare, this rich, long-lasting oil lends warmth and sophistication to luxury fragrances, diffusers, and artisan body care.

Beyond its captivating scent, Patchouli Essential Oil is valued for its therapeutic properties — known to uplift mood, soothe inflammation, and support skin rejuvenation. A versatile staple in massage blends, skincare formulations, and holistic wellness products, it delivers both aromatic depth and functional benefits, making it a timeless favourite for natural formulators and perfumers alike.

Bergamot Oil

Sourced from the sun-kissed hills of Sicily, our Bergamot Essential Oil FCF is cold-pressed from the peel of the fragrant Bergamot fruit — a citrus reminiscent of a delicate cross between an orange and a lime. This wild-crafted, high-quality oil is prized for its bright, sophisticated aroma that brings freshness and elegance to both personal care and food applications.

Naturally furocoumarin-free (FCF), it offers all the uplifting and purifying benefits of traditional Bergamot without the photosensitivity concerns, making it ideal for use in skincare, haircare, aromatherapy, and fine fragrance formulations. Loved by perfumers and formulators alike, Bergamot FCF adds a clean, sweet-floral note that promotes calm, clarity, and emotional balance.

Experience the timeless beauty and therapeutic power of authentic Sicilian Bergamot — a citrus essential that truly elevates every creation.